FAQs

Why should I book a Disney vacation through Castles and Ears Travel?

Booking your Disney vacation with a Disney Vacation Planner like Castles and Ears Travel instead of booking your vacation yourself directly through Disney has a lot of benefits:
1.Booking your vacation through a Disney Vacation Planner doesn’t cost you anything extra. Inorder to decrease the number of people directly reaching out to Disney for help with bookings and planning questions, Disney outsources these services to travel planners to help clients with their Disney vacations.
2.Disney Vacation Planners are always aware of the best discounts and promotions available for Disney vacations so they can help you save money and make sure you are getting the best prices available. Additionally, after your vacation is booked, up until your travel date Castles and Ears will continually monitor discounts and promotions in case anything comes up that would save you more money on your vacation.
3.Disney is all we do at Castles and Ears Travel because it is what we are passionate about. Since we only focus on Disney, we are always current on Disney policies and procedures, destinations, experiences, as well as tips and tricks. This means that we will save you months of research by using our years of experience and knowledge to ensure you have the best Disney Vacation that is both stress-free and full of magical memories.
4.In addition to booking your vacation, Castles and Ears Travel will also help you plan your vacation. This includes personalized itineraries, help with dining reservations, app set up, additional bookings such as dessert parties, tours, and in-room celebrations, etc.
5.Castles and Ears offers 24/7 concierge service support for clients. Whether you need a change in plans, have a quick question, or need help while you are on vacation, we are always here for you.
Schedule a free consultation with Castles and Ears Travel to learn how we can get the magic started on your Disney vacation.

What if I have already booked my Disney vacation elsewhere?

If you have booked your Disney vacation within the last 30 days, we can work with you to transfer your reservation to Castles and Ears Travel. When we transfer your reservation we will double check that you got the best price for your vacation and you will have access to our planning services at no extra cost.

If it has been more than 30 days since you booked your Disney vacation, we can’t transfer your vacation to Castles and Ears Travel, but you can still take advantage of our planning services for an additional fee.

What Disney destinations are Castles and Ears Travel able to help me book?

At Castles and Ears Travel we can help you book and plan vacations to Walt Disney World Resort, Disneyland Resort, Disney Cruise Line, Adventures by Disney, and Aulani, A Disney Resort & Spa.

What do the Disney planning services include?

Our Disney planning services come free with any vacation booked through Castles and Ears Travel and are available for an additional fee if you booked your vacation elsewhere. The Disney planning services are entirely customizable to what you and your friends and family need. We can help with customized itineraries, dining reservations, tickets for special events, setting up the app, help with Genie+, in-room celebrations, tips and tricks, etc.

How much do the planning services cost?

Our Disney planning services come free with any vacation booked through Castles and Ears Travel.

If you have booked your Disney vacation within the last 30 days, we can work with you to transfer your reservation to Castles and Ears Travel. When we transfer your reservation we will double check that you got the best price for your vacation and you will have access to our planning services at no extra cost.

If it has been more than 30 days since you booked your Disney vacation, we can’t transfer your vacation to Castles and Ears Travel, but you can still take advantage of our planning and concierge services for $200 for a trip to Disneyland Resort and $300 for a trip to Walt Disney World Resort. Planning services are non-refundable.

What is the 24/7 concierge service?

Our concierge service is available to all of our clients at no extra cost. Castles and Ears Travel is available 24/7 via email, text, or phone call to answer any questions, make any last minute changes, or help while you are on your vacation. We want to ensure you have a stress-free vacation so we are here for you no matter what!

What is Genie+?

Genie+ is the paid replacement for the Fastpass System at Walt Disney World Resort and Disneyland Resort. Genie+ pricing per day is based on demand, so the price of the service varies each day. There are forty-six rides at Disney World and nineteen Disneyland that you can book a lightning lane reservation through Genie+ inorder to wait in a shorter line than the standby line. Using Genie+ on your theme park days in Disney World or Disneyland decreases the amount of time you spend in line and maximizes the number of rides you are able to fit into your day.

Why should I use Castles and Ears Travel to manage my Genie+ account during my vacation?

Genie+ is a confusing system that is also expensive. To understand it and get the most out of your money requires a large amount of research that is not feasible for most people. Having Castles and Ears Travel, managing your Genie+ account during your theme park days minimizes minimizes the amount of research you need to do before your trip as well as ensures you get on as many rides as possible, get the best return times for your lightning lanes, and spend less time in line. This gives you more time to focus on enjoying your vacation with your family and friends.

How are you able to manage my Genie+ account during my vacation?

Castles and Ears Travel can manage your Genie+ account without being in the park with you. We just need access to your My Disney account and we will purchase Genie+ for your party at midnight each day (if you are traveling to Walt Disney World) and begin booking your rides starting at 7:00am and throughout the rest of the day.

How much does Genie+ remote management cost?

Genie+ Remote Management with Castles and Ears Travel costs $1,300 per day. A 50% non refundable deposit per day is due inorder to make the reservation, the other 50% will be due one month before your vacation.